Privacy Policy

Last updated on 07 Feb 2026

The Henderson respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this website, you will be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information, etc. This information will allow us to provide a personalized experience for each visitor to our website.

This website does not collect, save or store any personal information from visitors that simply browse this website, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our website is necessary in order to perform a particular service, such as processing your reservation.

We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you.

The Henderson may inform you by email of our available services, products, specials and sweepstakes. You may opt in or out of receiving these materials at any time.

Agents or contractors of The Henderson and affiliates who have access to your personal information are required to keep the information confidential and not to use it for any other purpose than to carry out the services they are performing for The Henderson. The Henderson and affiliates will not sell or distribute any of your personal information to any outside organization for marketing or solicitation without your permission.

The Henderson is committed to the security of the data collected on this Web site, and treat all information you provide us as confidential. We use secure socket layer (SSL) encryption technology to secure the privacy of credit card information, name, address, email and other information you provide us. To better serve you when you are using this site, we also use "cookies" to help us recognize your preferences and selections.

A cookie is an electronic piece of data stored on the user's computer stored by your browser and operating system that are tied to information about the user. Cookies can store a user's ID and password, personalize home pages, or identify which parts of a site have recently been visited. We issue and use cookies to enhance your visit and the services we offer on our website, as well as to keep track of the areas on our website that interest our visitors, and in doing so, we can make improvements and updates to those areas that are most popular. You can choose whether to allow your browser to accept or deny cookies; choosing to deny cookies will still allow you to continue browsing the sites. Also, the choice to accept or deny a cookie is different from your choice to accept/deny email messages.

Please be aware that third-party Web sites available through links on our web site each have separate privacy and data collection practices. We have no control, responsibility or liability for these third-party policies or actions. The Henderson cannot ensure or warrant the security of any information you disclose online to third party sites.

This website is subject to United States law. The Henderson will disclose personally identifiable information without your permission when required by law or in good faith belief that such action is necessary to investigate or protect against harmful activities to guests, visitors, associates, or others, or to property (including this site).

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act and other California privacy laws. Learn more about these privacy rights by visiting our CA Privacy Notice.

California Privacy Notice

Effective Date: January 1, 2020

This California Privacy Notice supplements the information contained in our general Privacy Policy and applies solely to those visitors, customers and users that are residents of the State of California (“consumer” or “you”). The Henderson, downtown Hendersonville (“we”, “us” or “our”) adopts this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended, and other California privacy laws. Any terms defined by the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). Personal information does not include publicly available information, deidentified information, aggregate information, or any information protected by other privacy laws and otherwise excluded from the scope of the CCPA.

This table identifies the categories of personal information we have collected directly or indirectly from our consumers within the last 12 months:

Category	Examples	Collected
A. Identifiers	Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers	Yes
B. Personal information listed in the California Customer Records statute	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information	Yes
C. Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)	Yes
D. Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	No
E. Biometric information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data	No
F. Internet or other similar network activity	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement	Yes
G. Geolocation data	Physical location or movements	No
H. Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information	No
I. Professional or employment-related information	Current or past job history or performance evaluations	No
J. Non-public education information (as defined by the Family Educational rights and Privacy Act)	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records	No
K. Inferences drawn from other personal information	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	No

How We Use Your Information

We may use or disclose the personal information we collect for one or more of the following business or commercial purposes:

To fulfill the reason you provided the information (e.g., to make your hotel reservation);
To provide you with the products and services you request;
To operate, support, personalize, and develop our website;
To create, maintain, customize, and secure your account with us
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website and via email or text message (with your consent, where required by law);
To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets;
For testing, research, analysis, and product development, including to develop and improve our website, products, and services;
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
As described to you when collecting your personal information or as otherwise set forth in the CCPA; or
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers is among the assets transferred.

Sharing Personal Information

We may disclose your personal information for a business purpose to our service providers and third parties such as our subsidiaries and affiliates, as well as non-affiliated third parties with whom we partner to offer products and services to you.

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose to the third parties identified above:

Category A. Identifiers
Category B. Personal information listed in the California Customer Records statute
Category C. Protected classification characteristics under California or federal law
Category F. Internet or other similar network activity

[In the preceding 12 months, we have not sold any personal information.]

Your CCPA Privacy Rights and Choices

If you are a California resident, the CCPA provides you with additional rights regarding our use of your personal information. This section describes your CCPA rights and explains how to exercise those rights.

(1) Right to Access Your Information

You have the right to request that we disclose certain information to you about our collection and use of your personal information during the 12 month period preceding your request. Once we receive and verify your request, we will disclose to you the information that you request and we are obligated to provide under the CCPA, which may include:

The categories of personal information we have collected about you;
The categories of sources from which we collected your personal information;
Our business or commercial purpose for collecting your personal information;
The categories of your personal information we have disclosed for a business purpose;
The categories of third parties with whom we share your personal information; and
The specific pieces of personal information we have collected about you.

(2) Right to Request Deletion

You have the right to request that we delete some or all of the personal information that we have collected from you, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to whom we have furnished that information to also delete) your personal information from our (and their) records. With respect to the exceptions, we may deny your deletion request in whole or in part if retaining your personal information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with a legal obligation; or
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

(3) Right to Opt-Out

[You have the right to direct a business not to sell your personal information at any time. Because it is our policy not to sell your personal information, we are exempt from providing any mechanism for you to exercise this right.]

(4) Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you services, charge you different prices for any services, provide you with a different level or quality of services, or suggest that you may receive a different price or rate for services or a different level or quality of services.

Exercising Your Rights

You may request that we disclose or delete your personal information, as described above, by submitting a verifiable consumer request to info@thehendersonnc.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your information. You may only make a verifiable consumer request for access twice within any 12-month period. Your verifiable consumer request must (1) describe your request with sufficient detail so that we may understand, evaluate, and respond to it, and (2) include your name and any email address or phone number you have provided to us, so that we may verify your identity.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and then confirm the personal information requested relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Additional California Privacy Rights

Under California's "Shine the Light" law, you may also have the right to request and receive information about disclosure of your personally identifiable information to third parties for their direct marketing purposes. Because it is our policy not to share personally identifiable information with third parties for third-party direct marketing purposes without consent, we are exempt from the requirement to respond to such requests.

If you have any questions about this California Privacy Notice, please contact us at info@thehendersonnc.com.

The Henderson Cares About Accessibility

Our goal for thehendersonn.com is to provide a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

To ensure this, The Henderson is committed to compliance with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing have been developed after carefully parsing these particular guidelines and is continuously being enhanced to make our technology more accessible and user-friendly.

Our hotel website allows visitors to search for accessibility featured guest rooms that are clearly labeled on the Rooms page. Each accessible room listing highlights it's accessible features for guests to make an informed decision on whether that room will meet their needs.

Hotel Accommodation Accessibility Features

Parking lot has 1 handicap parking space
Ramps to the inn and restaurant entrances
Lobby and common areas are accessible

Hotel Website Accessibility Features

This hotel website for The Henderson is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Tabbing

Our hotel's website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Text Visibility

The color scheme of this hotel website uses contrasting colors and a large font size for optimal reading.

Images Visibility

All images include descriptive ALT attributes.

Closed Captioning

All videos on this website allow the option to view with closed captions.

Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our page site map for easy navigation at: www.thehendersonnc.com/sitemap.xml

Accessibility References

Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.

Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading The Henderson website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage: Learn about the Accessibility features of these major Internet Browsers below:

Mozilla Firefox: Click Here for Mozilla Firefox Accessibility Features
Google Chrome: Click Here for Google Accessibility Features
Internet Explorer: Click Here for Microsoft Internet Explorer Ease of Access Options
Apple Safari: Click Here for Apple Accessibility Support

Exceptions

Whilst The Henderson strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. If you have difficulty learning about or booking our hotel, we invite you to contact us via telephone or email and our friendly staff will gladly assist you. If you find that something on our website is not accessible, we welcome your questions and suggestions.

Phone: (828) 696-2001
Email: info@thehendersonnc.com

Hotel Policies

The Henderson is a unique property where every guest reservation is both important and special to us. Please review our policies below and contact us if you would like more information.

At The Henderson, we take pride in preparing for your arrival with thoughtful attention to detail. Because each reservation is personally prepared for, we kindly ask that guests review our cancellation policy below.

Standard Cancellation Policy

No Charge Window: Cancellations made at least 7 days prior to arrival incur no charges. (A 14-day notice is required for certain special packages, special events, and all reservations in the month of October.)

Late Cancellation / Changes: Cancellations or reservation changes made 3 days or less prior to arrival will be charged the full amount of the original reservation and are non-refundable. (A 7-day notice applies for special packages, special events, and all October reservations.)

Early Departures

Early departures are treated as cancellations and are non-refundable.

How to Cancel

All cancellations must be made by phone. Email, voicemail, or third-party messages are not accepted as official cancellation notices.

Third-Party Reservations

Reservations booked through online travel agencies or third-party vendors are non-refundable and subject to the policies of the booking platform.

Policy Changes

Rates and policies are subject to change without notice.

Guest Agreement

By completing your reservation, you acknowledge that you have read, understand, and agree to The Henderson's Cancellation Policy.

Check-in and Check-out

Check-in: 3:00 PM - 6:00 PM. If arriving after hours, please call to make arrangements.
Check-out: 11:00 AM.

Breakfast

A complimentary gourmet breakfast is included with all room types except for basic queen rooms. Breakfast service begins at 8:00 a.m. If you require an earlier meal time, please let us know and we will do our utmost to accommodate.

Pet Policies

The Henderson gladly welcomes well-behaved pets! We have select pet-friendly rooms that are designated to our travelers with pets. We love our pets and wouldn’t want to leave home without them! Hendersonville is a very pet-friendly town. Outdoor dining is available in ours and many other restaurants in town and many of our shops are pet-friendly as well!

Please take note of our Pet Policies before making your room bookings:

Pet reservations MUST be made via telephone. If you are bringing a pet, please give us a call and we will make your full reservation for you.
Two pet limit per room and also pets must be 40Lb and under.
There is a $35 one-time pet fee during your stay. This will be added to your total bill when you check out.
All pets must have updated vaccinations and be flea-free.
Pets must be in a carrier or on a leash anytime they are in a public area.
Any waste in outdoor areas must be immediately removed and disposed of.
Take a look at our friends over at Wag! Pet Boutique. They have great pet supplies and would love to have a visit from you and your pet.

Additional Policies

Reservations are for single or double occupancy. One additional child under the age of 3 is permitted and is complimentary as we are a family friendly property.
The Henderson is a smoke-free hotel

Experience the old-time charm with modern amenities.

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